Shipping policy

Shipping & delivery

Updated 28 September 2026

You can place an order at Pizorra 24 hours a day, seven days a week. Order processing and carrier delivery take place on business days; 24/7 ordering does not mean same-day dispatch or delivery.

Where we deliver

Our store currently supports checkout destinations in the United Kingdom, United States, Canada, Australia, New Zealand, Mexico, the 27 European Union countries, China, Japan, Saudi Arabia, Qatar and Russia. Availability depends on the individual product, supplier and delivery address; a country appearing in the selector does not mean every product can be delivered there. Check the options at checkout and contact us before ordering if you need confirmation for a particular item or address.

Shipping charges

For products in our main fulfilment profile, standard delivery is currently £4.99 to the United Kingdom and £7.00 to supported international destinations. Charges may be converted into your selected currency. Different fulfilment profiles or separate shipments can affect the total. The final shipping charge and available services are shown at checkout before payment. Do not assume that free or express delivery is available unless it is offered for your order at checkout.

Processing and delivery estimates

Products fulfilled through Zendrop from China generally require 1–3 business days of processing before dispatch, or up to 5 business days during busy periods. Stock availability can affect dispatch.

For general planning, Zendrop’s published country averages are approximately 9 business days in transit to the UK and US, 10 to France and Spain, and 11 to Canada, Australia and New Zealand. These are supplier-wide historical averages, not a guaranteed delivery date or a product-specific promise. The US average combines different warehouse origins; China-origin US shipments can take approximately 10–15 business days in transit. Processing time is additional.

Actual delivery depends on the product, warehouse, carrier, destination and customs. Weekends, public holidays, remote-area delivery and peak periods can extend these estimates. If you need an item for a particular date, contact us before ordering.

For other destinations, delivery estimates depend on the item and the available supplier service. We do not have a verified store-wide delivery time for every country. Contact us before ordering if a delivery estimate is not provided.

Tracking and separate parcels

When tracking becomes available, you can follow the shipment using your order updates or customer account. Items from different suppliers or warehouses may arrive separately. Contact us if tracking has not updated or your order appears delayed.

Customs and import charges

Any taxes and duties collected by Pizorra are shown at checkout. Depending on your destination and shipment, a carrier or customs authority may request additional import charges that were not collected at checkout. Contact us before ordering if you need clarification.

Help with your delivery

Email pizorra66@gmail.com with your order number for address corrections, delays, missing parcels or damaged goods. Contact us promptly about an address correction; changes may not be possible after dispatch. Your statutory rights are unaffected.

For returns and exchanges, read our return and refund policy.