Refund policy

Returns & exchanges

For orders placed from 20 September 2026, request a change-of-mind return within 14 days of delivery. Orders placed earlier retain the return terms offered when purchased. Your statutory rights are unaffected.

Start a return

Sign in to your Pizorra account using the email address on your order and the verification code sent to you. Open the order, select the items and reason, and submit your return request. You can also notify us at pizorra66@gmail.com.

Please wait for return shipping instructions. Do not send goods to the supplier or the sender address on the parcel unless we instruct you to do so.

Condition and eligibility

For change-of-mind returns, keep products unused and in their original packaging where possible. Sealed goods that are unsuitable for return for health or hygiene reasons cannot be returned for a change of mind once unsealed. This does not exclude all beauty products and does not affect rights concerning faulty, damaged or incorrectly supplied goods. Sale items have the same statutory rights as full-price items.

Return postage

Eligible returns have free return shipping and no restocking fee. Contact us for a return label or shipping arrangements before posting. Fragrance, liquids and battery-powered devices may require specific carrier arrangements.

UK and EU cancellation rights

Where statutory distance-selling cancellation rights apply, tell us within 14 days after delivery that you wish to cancel. For an order delivered in separate parts, the period generally starts when the last item is received. You then have a further 14 days to send the goods back. Applicable statutory exceptions, including certain unsealed hygiene goods, still apply.

Faulty, damaged or incorrect items

Email pizorra66@gmail.com with your order number and a description of the problem. Photos can help us assess the issue. The change-of-mind deadline does not limit your statutory rights for faulty goods.

Exchanges

For an exchange, email us with your order number and the item or option you would like. Exchanges depend on availability. The account portal accepts return requests; exchange requests are handled by email.

Refunds

Return approval is not an immediate refund. Refunds are made to the original payment method after the return is assessed, subject to applicable law. For statutory UK or EU cancellations, we refund within the required legal period, normally within 14 days of receiving the goods back or evidence that they were sent back, whichever is earlier. The basic outbound delivery charge is refunded where required; premium delivery upgrades are not refundable under the standard cancellation right. Your bank may take additional time to display the credit.